Information Collection and Use
Account Information: When you create an Account, we will collect certain information that can be used to identify you, such as Account name, name, email address, postal address, credit card number, billing address, username, and phone number (“Personally-Identifiable Information”). We may also collect certain information that is not Personally-Identifiable Information because it cannot be used by itself to identify you, such as zip code or the number of servers you have. These information that you disclose to us are collectively referred to as the “Account Information”.
User Data: In order to perform our Services, we may also collect from you data that you have sent to us (“User Data”) via electronic means to Internet addresses that we provide to you. Such User Data may include records of operations of your applications and systems and other information relating to your actions. Such User Data provided to ZettaLogs may or may not contain Personally-Identifiable Information of the User’s clients or customers. ZettaLogs will never share your User Data with other Users or with any other third party. However, ZettaLogs reserves the right to analyze User Data in order to provide its Services to you and improve its Services.
Log Data: Our servers automatically record certain information about how a User uses our Services (we refer to this information as “Log Data”). We may also use a third party tracking-utility partner to gather certain information automatically and store it in log files. Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on and other statistics. We use this information to administer the Services and we analyze (and may engage third parties to analyze) this information to improve and enhance the Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We may use a person’s IP address to fight spam, malware and identity theft. We also use the IP Address to generate aggregate, non-identifying information about how our Services are used.
User Support: If you are a User with an Account, ZettaLogs may occasionally send you an e-mail to tell you about new features, solicit your feedback, or just keep you up to date with what is going on with ZettaLogs and our products. If you send us a request (for example via a support request or via one of our feedback mechanisms), we reserve the right to publish your request in order to help us clarify or respond to your request or to help us support other Users.
Public Forums: Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Surveys: From time-to-time we may provide you the opportunity to participate in contests or surveys on our website. If you participate, we will request certain personal information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information such as your name, company, and email or telephone number, and demographic information such as your title and the size of company you represent. We use this information to notify contest winners and award prizes, to monitor website traffic or personalize the website (in the case of anonymous information collected in surveys), to send participants an email newsletter. We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personal information for any other purpose. We will not share the personal information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Referrals: If you choose to use our referral service to tell a friend about our website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. ZettaLogs stores this information for tracking purposes to keep a record of how and when the information was originally obtained. Your friend may contact us at email@example.com to request that we remove this information from our database.
Information Sharing and Disclosure
Service Providers: We may engage third party service providers to work with us to administer and provide the Services. These third-party service providers have access to your Personally-Identifiable Information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personally-Identifiable Information for any other purpose. Some of these service providers may be located outside of your home country; by using ZettaLogs’ services, you consent to the transfer of such information to them. ZettaLogs will not rent or sell Personally-Identifying Information to anyone.
Advertising: We partner with a third party to either display advertising on our Website or to manage our advertising on other websites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other websites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here) or by contacting firstname.lastname@example.org. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our customers’ personal information. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
Compliance with Laws and Law Enforcement: ZettaLogs cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of ZettaLogs or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, any illegal, unethical or legally actionable activity.
Business Transfers: Information that we collect from our Users, including Personally-Identifiable Information, is considered to be a business asset. As a result, if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your Personally-Identifiable Information may be disclosed or transferred to the third-party acquirer in connection with the transaction.
Your Request: We will share your Personally-Identifiable Information with third-party websites or platforms, such as social networking websites, if you have expressly requested that we do so.
The security of your personal information is important to us. When you log into our service or when you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of information using secure socket layer technology (SSL). We take precautions to ensure the security of your Personally-Identifiable Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personally-Identifiable Information despite our efforts. You should note that in using our Services, your information will travel through third party infrastructures which are not under our control. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personally-Identifiable Information, we cannot guarantee its absolute security. While we do not require Users to send their User Data to us via encrypted transit, we encourage all Users to do so.
ZettaLogs hosts and stores data on Amazon Web Services’ cloud platform and on other cloud platforms which will be described in our FAQs from time to time. Accordingly, Customer’s account data is kept separate from other customers’ data. The level of security provided in Amazon’s cloud platform is described in more detail on http://aws.amazon.com/security/. If you have any questions about security on our Website, you can contact us at email@example.com.
Links to Other Websites
Our Website includes links to other websites whose privacy practices may differ from those of ZettaLogs. If you submit personal information to any of those websites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
Access to Personal Information
Upon request ZettaLogs will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may correct, update, delete/deactivate it by contacting our Customer Support at email@example.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within a reasoable timeframe. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you have any questions or suggestions regarding our privacy statement, please contact us at firstname.lastname@example.org.
Effective Date: 04/06/2017